Privacy Policy

1. Identity of the Data Controller

The controller of the personal data collected through this website and the service is:

• Legal name: Pagüer Management LLC
• Trading brand: Servers4Traders
• Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States
• Email: support@servers4traders.com

2. Applicable Law

This Privacy Policy applies in compliance with applicable personal data protection legislation, including but not limited to:

• The European Union General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), for users resident in the European Economic Area (EEA).
• United States privacy legislation, including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA) and other applicable state privacy laws.

Servers4Traders operates internationally and offers its services to users worldwide.

3. Information We Collect

We collect the following categories of information in order to provide and improve our services:

3.1 Account information

• Email address
• Authentication credentials (encrypted password)
• Internal user identifiers
• Account creation date
• Subscription status

3.2 Membership information

• Plan purchased and activation date
• Current membership status (active, suspended, cancelled)
• Payment and billing history

3.3 Payment information

Payments are processed through Stripe, a certified third-party payment processor. Servers4Traders does not store or have access to credit or debit card numbers or full bank details. Stripe acts as an independent controller of payment data and applies its own privacy policies.

3.4 Form information

• Data provided through contact, support or registration forms.

3.5 Automatically collected information

• IP address
• Browser type and version
• Operating system and device
• Pages visited, time spent and interaction events
• Date and time of visits
• Referring URL

4. Use of Information

The information collected is used for the following purposes:

• Service provision: To create, manage and maintain your account; to activate, configure and administer the purchased server; and to process payments and renewals.
• Service communications: To send notifications regarding service status, payment confirmations, maintenance alerts, important updates and technical communications necessary for operation.
• Marketing communications: To send information about promotions, new services or content of interest, exclusively where the user has given prior express consent.
• Improvement and analytics: To analyse website usage in order to improve the user experience, optimise performance and understand usage patterns.

5. Cookies

This website uses cookies and similar technologies to ensure its operation, improve the browsing experience and carry out statistical analysis. For detailed information about the cookies used, their duration and how to manage your consent, please see our Cookie Policy.

6. Third-Party Tools

We use the following third-party tools for the operation, analysis and improvement of the website:

• Google Tag Manager: A tag manager used to centrally manage the website's analytics and marketing scripts.
• Google Analytics: A web analytics tool that collects aggregated and anonymous data on website usage (pages visited, session duration, traffic, etc.).
• Microsoft Clarity: A user behaviour analytics tool that helps us understand how visitors interact with the website.
• Meta Pixel: The Meta (Facebook) pixel, which allows us to measure the effectiveness of advertising campaigns and understand user actions on the website.

7. Sharing of Data with Third Parties

We do not sell or transfer personal data to third parties for commercial purposes. Data may be shared only with the following categories of recipients for the purposes described:

• Payment processors: Stripe — for the secure processing of transactions.
• Email services: AWS SES and Brevo — for sending transactional communications and, where applicable, marketing communications with consent.
• Analytics tools: Google Analytics, Microsoft Clarity and Meta Pixel — for the statistical analysis of traffic and user behaviour.

These providers act as data processors or independent controllers, as applicable, and apply their own privacy policies.

8. International Data Transfers

Given the global nature of our service and the location of our infrastructure and tool providers, your personal data may be transferred to and stored on servers located outside the European Economic Area or your country of residence. In all cases, the appropriate safeguards required by applicable law are applied, including the European Commission's Standard Contractual Clauses where appropriate.

9. Data Retention

Personal data will be retained for the following periods:

• Account data: For as long as the user's account remains active or is necessary for the provision of the service.
• Billing data: For the period required by applicable tax and accounting legislation (generally 5–7 years depending on the jurisdiction).
• Browsing and analytics data: In accordance with the retention policies of each third-party tool (generally between 14 and 26 months).

Once the retention periods have expired, the data will be deleted or anonymised so that it can no longer be used to identify you.

10. Security Measures

Servers4Traders applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or improper disclosure, including:

• Password encryption using secure hashing algorithms.
• Encrypted communications via the TLS/HTTPS protocol.
• Access to personal data restricted to authorised personnel.
• Periodic monitoring of infrastructure security.

11. User Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights under the GDPR:

• Right of access: To request information about the personal data we process about you.
• Right to rectification: To request the correction of inaccurate or incomplete data.
• Right to erasure: To request the deletion of your personal data ("right to be forgotten").
• Right to restriction: To request the restriction of the processing of your data in certain circumstances.
• Right to object: To object to the processing of your data, including the sending of marketing communications.
• Right to data portability: To receive your personal data in a structured, commonly used and machine-readable format.

To exercise any of these rights, you may contact us at support@servers4traders.com. You also have the right to lodge a complaint with the competent supervisory authority.

12. Rights of United States Residents

If you are a resident of California, Virginia or any other state with applicable privacy legislation, you have the right to:

• Know what personal data we collect about you and how we use it.
• Request deletion of your personal data, subject to legal exceptions.
• Not be discriminated against for exercising your privacy rights.
• Opt out of the sale of personal data (we confirm that we do not sell personal data).

Subscriptions, payments and account data can be managed directly from the user dashboard. For other rights, please contact support@servers4traders.com.

13. Minors

Our services are intended exclusively for persons aged 18 or over, or of legal age in their jurisdiction. We do not knowingly collect personal data from minors. If a parent or guardian becomes aware that their child has provided us with personal data, they should contact us so that we can delete it.

14. Changes to this Policy

Servers4Traders reserves the right to amend this Privacy Policy to reflect legislative, technical or business practice changes. Any amendments will be published on this page together with the date of the latest update. We recommend that you review this policy periodically.

15. Contact

For any queries, rights requests or complaints relating to this Privacy Policy, you may contact us at:

• Email: support@servers4traders.com
• Company: Pagüer Management LLC
• Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States